Websites
Odoo Live Chat
Website chat widget with operator routing, canned responses, and conversion into a ticket or lead.
What it handles
- Channel rules by page and visitor country
- Operator routing and canned responses
- Escalation into Helpdesk or CRM
Odoo documentation 19.4content/applications/websites/livechat
Worth knowing before you commit
An operator with no Odoo activity for thirty minutes is treated as disconnected and removed from the channel, which quietly shrinks coverage during slow periods.
Chatbot Text steps only deliver information and accept no visitor input, so any script built from them needs a question step to continue.
In Canada
Live Chat for a Canadian business
Live chat transcripts are personal information under PIPEDA once they identify a visitor. Decide retention and disclosure before you switch it on.
The official documentation
Odoo documentation 19.4content/applications/websites/livechat (corpus 19.4)