Services
Odoo Helpdesk
Customer support ticketing with teams, SLA policies, and a self-service portal.
What it handles
- Ticket intake by email, portal, or live chat
- SLA policies and escalation
- Knowledge base and self-service
- After-sales actions such as refunds and repairs
Odoo documentation 19.4content/applications/services/helpdesk
Worth knowing before you commit
An invoice has to be posted before a credit note can be raised from a ticket, so after-sales refunds depend on where the invoice sits in the accounting cycle.
Issuing coupons from a ticket requires the eCommerce module, which is a wider install than a support team usually expects.
The official documentation
Odoo documentation 19.4content/applications/services/helpdesk (corpus 19.4)